Support Services

Our ACH refugee support team

Support Services

Important: A COVID-19 update

In line with the latest government advice, we are now only taking face-to-face meetings in our office for emergency issues only (e.g. visa renewals). If you are a tenant with ACH, you will need an appointment to enter the office - please arrange a meeting with your support worker over the phone before entering the office. To find out more information please click here.


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Providing a roof over somebody’s head is a vital first step in their journey away from homelessness and into independent living.  ACH's primary aim is to house single vulnerable adults with support needs, and we specialise in supporting newly arrived refugees. 

ACH provides a network of safe, high-quality and well-managed supported accommodation across Bristol, Birmingham and Wolverhampton, which enables tenants to overcome their difficulties, learn new skills and prepare for independent living. 

We have an unparalleled service that is based on lived experience and cultural understanding of our clients. This cultural competence enables us to support their resettlement and integration needs by helping to develop key skills and build the social bridges that enable them to sustain tenancies and move on with their lives. 



Our support teams help with:

  • Housing and Finance
  • Education, Training and Employment
  • Cultural Integration and Social Inclusion
  • Physical Health and Wellbeing
  • Legal and immigration assistance
  • Moving on - Council House Applications
  • Family Reunions
Naomi Gill, ACH Bristol Support & Integration Worker

A Week in the Life of an ACH Support & Integration Worker

Naomi, one of our Bristol Support & Integration Workers, recently wrote an article for The Guardian about her working week

Mohammed's story

Mohammed is originally from Syria where he was forced to leave the country because of the war.

Mohammed's Story

Originally from Sudan, Mohammed first moved to Bristol in January 2015. He had a friend who was also living in Bristol; however, when he did move here his friend left for London, leaving Mohammed feeling alone in a new city.