Post: Housing Officer
Department: Housing
Reports to: Office Manager
Working Hours: 37.5 hours a week
Salary: £25 494
Location: 2nd Floor, Eden House, Eastgate Office Park, Eastgate Rd, Eastville, Bristol BS5 6XY
Closing date: 22nd April 2024
Interview date: 26th April 2024
About ACH
Our vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives.
ACH is a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. We provide tailored integration services that not only help individuals but also disrupt the systems that have entrenched inequalities in our society.
We have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, we have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country.
Purpose of job
To provide comprehensive housing and tenancy management services within an allocated patch including the management of rent and service charge payments and arrears; voids and lettings; stock condition inspections and managing and dealing with nuisance and anti-social behaviour.
Key Responsibilities
- Assisting the Team Leader and Housing Income Officer in carrying out assessments and selection of potential tenants, making accommodation offers and signing up selected tenants.
- To assist the Housing Income Team Leader in the management of ACH property rental income and tenant service charges within agreed budgets. and preventative action to minimize arrears.
- To carry out stock condition assessments to ensure properties are safe, sound and comfortable to live in and address any immediate risks to lives that may have detrimental impact on tenants.
- To provide induction to tenants and ensure they understand the rights and responsibilities as set out in tenancy / licence agreements and deal with tenancy management, including nuisance and anti-social behaviour issues.
- To assist the Housing Manager and team with identifying, reporting and monitoring repairs and maintenance within the designated patch and to achieve void turnaround targets for repair works and to manage the pre-void and lettings process.
- In accordance with the complaint’s procedure, deal promptly with complaints, including those from tenants, promptly and effectively. Resolve, where possible, any issues raised.
- To negotiate debt payment arrangements based upon the tenant’s income and expenditure commitments.
This list is not exclusive or exhaustive, you may be asked to carry out other duties deemed necessary by your line manager.
Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.
Applicants need to have right to work in the UK to be considered for this role.
This list is not exclusive or exhaustive. You may be asked to carry out other duties deemed necessary by your line manager. For more information on the role and ACH please view the full job description here and our recruitment pack here.
How to apply
Please send a copy of your CV and a covering letter detailing a) why you are applying for this role at ACH and b) how you meet the essential and desirable criteria for the role. to: werner.lourens@ach.org.uk
We may close this role early, so please apply ASAP to avoid disappointment.