Complaints

advice and support for refugees

Complaints

Complaints give us valuable information about how to improve our services. We are committed to providing a high-quality service, but there may be times when we don't get it quite right. If anything we do does not live up to your expectations, please let us know by contacting us at your local office.

We deal with all the complaints we receive quickly and effectively, and strive to learn from the comments we receive. Please call for our complaints procedure on 0117 954 0433.

Contact details for tenants in our accommodation

For ACH Bristol Tenants

Please contact the Bristol support team on: 0117 941 5352

For ACH Birmingham Tenants

Please contact the Birmingham support team on: 0121 565 3384

For ACH Wolverhampton Tenants

Please contact the Wolverhampton support team on: 0190 242 5751

For ACH Coventry Tenants

Please contact the Coventry office on: 0247 531 2470

 

Or alternatively, please email us with the details of your complaint using the below contact form.